If there is one thing 2020 has taught us, it’s that change is the only constant we can rely on. 

Right now, enterprise IT departments are under unprecedented demands to innovate, solve issues, and deliver exceptional services to users. The key to overcoming these challenges requires increased levels of agility from IT leadership, and will rely on the ability to manage what matters to all employees, not just those whose poor IT experience forces them to raise tickets. 

The combination of ServiceNow’s industry-leading process engine and single system of record, Nexthink’s unique ability to measure, manage and automate IT services from the end users’ perspective, and SilverStorm’s many years of working with both solutions to drive value for customers can help you to ensure a successful outcome regardless of what shape your ‘new normal’ takes. 

During this info-packed webinar series we will focus on critical steps you can take to transform your service desk to an experience center–focussed on supporting employees across a distributed workplace.


Experiencing in the New Normal
 Manage Experience
How can we gain real-time, actionable insight into true employee experience metrics and sentiment to drive meaningful proactive changes and foster a two-way dialogue with users?
On Demand

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Drive Productivity
Employee productivity drives business performance. How can we guarantee not only the performance and availability of the IT services that our employees consume, but also that they remain productive despite changes to their working environment?
On Demand
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Working in the New Normal
Complying with the New Normal
Ensure Compliance
How we can ensure employees continue to be good corporate citizens as the walls of the ‘workplace’ disappear and we look to manage hybrid and flexible work environments
On Demand
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