How to improve the experience for remote working employees and for the ones in the office

The pandemic stemming from COVID-19 has created a scenario where companies initially embraced remote work en masse. With the passage of time, hybrid models are being implemented in which the challenges of working from home are combined with communication and productivity in the work environment. Any friction in performance and satisfaction with technological tools has an impact on employee experience, which in turn affects the business.

Measure Digital Experience seeks to become a comprehensive solution so that digital problems are not addressed regardless of the location of the workers. In this ever-changing scenario, providing a good employee experience is essential. For this reason, this Nexthink-based service combines technical data with that of sentiment to ensure that all teams, remote or not, have the same opportunities and thus an optimal digital experience.

End-to-end visibility is key as it enables you to proactively detect and fix IT issues in real time. The teams working remotely appreciate that there is a direct commitment to making their day to day easier; and in the office the feeling of ensuring a smooth transition for the service desk, business, and workers is reinforced.

Thus, everything interacts in a safe and pleasant way. In this sense, it must be taken into account that, above all, the people who are teleworking are more vulnerable and can end up falling into the traps of hackers without realising it. Measure Digital Experience investigates the individual issues experienced on employee devices. With the Digital Experience Score (DEX) you can identify incidents and find the appropriate solution.

At this point, you monitor network performance to make sure that each employee has the proper connection to be able to carry out their tasks without interruption. With this data companies can take measures and preserve the quality of the service. It also offers the ability to identify the required number of certificates needed to manage the VPN and ensure continued compliance by departments.

This is a remote working experience, but it can also be measured in the office. Similarly, this analysis takes into account the feelings; that is, the subjective data of what employees feel when facing technology: their fears, their strengths, etc.

With this service you will be able to measure where, what, and how to improve; take advantage of a powerful communication tool; listen to the voices of the workers while monitoring objective data from day to day. You will have benchmarking capabilities and be able to lay the foundation for experience-level agreements.

Measure Digital Experience navigates around four fundamental points:

• Security. More vulnerabilities appear both in logical and physical accesses, since one part of the staff is remote and the other in the offices. The process must be governed by rules of equality in the use of data where appropriate measures are taken to prevent certain situations that can shake the foundations of the business.
• Employees. It is focused on communication, commitment, and knowing what employees are feeling and how they face different situations. It is true that in hybrid models workers are no longer so isolated, but they have other concerns such as their health, the phases of the de-escalation, and the fear of infection, among other issues.
• Compliance. It seeks to ensure that all employees have the correct versions and that they use corporate tools when communicating, even if they are at home.
• Visibility. Knowing what is going on in your company will help you stay one step ahead of problems and fix them before they arise, increasing your team's productivity and reducing costs.